I did not get a verification code
Vizdea emails a six-digit code when you sign up, reset your password, or change your email address. A code expires after 10 minutes. If it has not arrived, check your spam or promotions folder, confirm the email address, and wait a few minutes before asking for another.
- Do not share a verification code with anyone.
- Only a few codes can be requested for one address in 15 minutes.
- If delivery still fails, contact info@vizdea.com with the time and your email domain only.
I cannot sign in
Sign in with your username or email address and your password, in the app or at vizdea.com. If you have forgotten the password, choose Forgot password? to get a reset code by email. After several failed attempts, wait a few minutes before trying again.
- If your account is restricted, you can still sign in and read, and you can appeal at vizdea.com/appeal.
- If the app says your account is suspended, contact info@vizdea.com from your account email.
- If you cannot reach your account email any more, contact info@vizdea.com with your username.
The app or a page is not working correctly
In the app, check your connection, update to the latest version from the App Store or Google Play, then sign out and back in. On the web, refresh the page, use a current browser, disable extensions that modify page content, and try a private window. Screenshots and the page URL help us diagnose visual problems.
- Clear only Vizdea site data if you are seeing an outdated session.
- Include the request ID if an error message shows one.
- Tell us whether you use the iOS app, the Android app, or the website.
I found inaccurate or unsafe content
Use Report on the post, comment, image, or profile, and block or mute the member. Do not retaliate, publish private information, or attempt to access another account. We treat impersonation, harassment, spam, and safety reports seriously.
- For general product support: info@vizdea.com.
- For child safety concerns: info@vizdea.com with the subject Child safety, and see vizdea.com/child-safety.
- For security vulnerabilities: srirangam@vizdea.com.
- To delete an account you cannot sign in to: info@vizdea.com from the account email with the subject Delete my account, as vizdea.com/account-deletion explains.
- For other privacy requests: info@vizdea.com with the subject Privacy request.
Service management
Vizdea is monitored with structured request IDs and health checks. During maintenance, account or write workflows may be held back rather than partially enabled. This is intentional: safety and data integrity take priority over a degraded sensitive flow.