Help and support

Get help from
the Vizdea team.

Support for vizdea.com and the Vizdea apps for iOS and Android. Email us, report a safety concern, or manage your account and data.

Contact Vizdea

Email info@vizdea.com. Tell us your username, whether you use the iOS app, the Android app, or the website, and what happened. Never send your password or a verification code; we will never ask for them.

Report a safety concern

In the app or on the web, use Report on the post, comment, image, or profile, and block anyone you no longer want to hear from. Reports go to the Vizdea moderation team. For anything involving harm to a child, see our child safety standards or email info@vizdea.com with the subject Child safety. If someone is in immediate danger, contact local emergency services first.

01

Delete your account

Steps in the app, on the web, or by email, and what is deleted and kept.

Open →
02

Child safety standards

Our zero-tolerance standard against child sexual abuse and exploitation, and how to report it.

Open →
03

Troubleshooting

Sign-in codes, passwords, pages that will not load, and unsafe content.

Open →
04

Frequently asked questions

Quick answers about Vizdea, accounts, and privacy.

Open →
05

Privacy policy

What we collect, why, how long we keep it, and your choices.

Open →
06

Terms of use

The rules every member agrees to, and how reports are enforced.

Open →
07

Community guidelines

What is and is not allowed on Vizdea.

Open →
08

Security

How we protect the service and how to report a vulnerability.

Open →